Order Terms   prices | payment | freight | delivery | returns | warranty | product availability

1. Prices
All prices shown on this website are in Australian dollars, and are subject to change without notice, and include GST. Ergoport is a tax registered business (ABN 35 169 833 087) and will provide a tax invoice with all goods sold. The shopping cart will display the total (inc GST) price, and you may view the base (ex GST) price by clicking on any product code or picture. Your order confirmation email will also show the ex- & inc-GST total, and you will receive a Tax Invoice-compliant invoice from us with your delivery.

2. Payment
Credit Card: We accept credit cards from Australian banks (Amex, MasterCard, Visa) without surcharge. Orders over $2,000 may require you to fax, scan & email, a copy of the credit card front/back with the cardholder’s signature on the same page if we are unable to verify your details from a third-party source - we will contact you if this is needed. If you have a non-Australian credit card, we will only be able to accept it if you are able to fax, or scan & email, a copy of the card front & back with your signature and driver’s licence nearby. If you provide us with a card in someone else’s name, we will need to speak to that person to verify the charge. We normally charge credit cards the same day your order is invoiced.

Bank Deposit: We accept cash or cheques directly to our bank account using Internet Banking or by going into a Westpac Bank branch - place your order using our website first and we will send the bank account details along with an order number to identify your deposit with. If you pay by Internet Banking, your bank will take the money from your account immediately, but will not send it to our bank immediately, and therefore it can take 1-2 business days to show up on our account - goods paid by cheque will ship when the cheque clears.

Cheques: Personal, Company, and bank cheques are accepted by mail or bank deposit provided they clear - this takes 3-4 days for ALL types of cheques. Place your order by phoning or e-mailing us first and we will provide the address details along with an order number to identify your payment. We no longer accept cheques for pickups, unless they clear prior to collection (this takes 3-4 days).

Purchase Orders: We accept Purchase Orders provided an account is setup prior to the order. We can accept Purchase Orders via E-mail, Fax, or Post. Please contact us via phone or e-mail to obtain a Credit Account Application form. This will need to be approved prior to delivery, and must adhere to our credit terms.

3. Freight
Freight in Australia is based on the heavier weight, either physical weight or volume weight. To calculate freight, simply add the product to cart, and enter the delivery postcode into the relevant field. If no postcode is entered, a default freight charge will appear until entered.

4. Delivery
We use Fastway as our main couriers, therefore we are unable to deliver to PO Boxes (no deliveries on weekends). Our couriers cannot phone prior to delivery, and someone will need to be present to accept the delivery during business hours.

If items are in stock (excluding chairs and desks), the delivery times are as follows:
Major Metropolitan cities (NSW, VIC, QLD, ACT): 2-5 business days
Rural Areas as well as cities in SA, TAS, WA, NT: 5-12 business days 

Australian chair companies: Quickship chairs are available for dispatch from the factory within 5 business days.
Custom made chairs (modified seat, or fabric colours) take between 3-4 weeks for manufacture.
For chairs, delivery can take up to 15 days (Darwin & Perth). Sydney & Melbourne are usually between 2-4 days. Other areas are between these times, but please contact us if you would like a more definite time frame. 
Imported chairs (Kinnarps, HAG, rh) not in stock . Please allow up to 8-12 weeks for delivery
Desks: As desks have a wide range of custom options, please contact us for time frames. 
We require a contact phone number and email address for all deliveries. Once your order has been shipped, we send an e-mail with the tracking information for your order.

5. Returns
At Ergoport, we strive to provide the most up-to-date information on our products to allow you to make the most informed decision before you make your purchase. However, if you do make an incorrect choice or change your mind, return the product within 7 days of receipt (upon approval only). A 20% restocking fee will apply to approved returns. Unfortunately, we cannot accept products which are not in a resellable condition e.g. products removed from blister packaging or without packaging, products that have been installed (monitor arms, keyboard trays, anti-glare and privacy filters etc). If the product you receive is faulty/dead on arrival or damaged in transit, contact us within 7 days and you will receive either a full refund (including any freight costs) or product exchange (refunds and exchanges are upon approval and only after damaged goods have been inspected). Please note there is no refund or exchange for special order items (unless faulty or damaged on arrival). These include all chairs and complete height adjustable desks. For all enquiries related to returns or exchanges, please e-mail sales@ergoport.com.au. Please keep your invoice for proof of purchase. Please do not send any return/exchange products to Ergoport prior to contacting us for approval.

6. Warranty
If products are purchased from Ergoport and there is a fault during the warranty period that is attributable to manufacturing defect, the parts are replaced or repaired for the original purchaser only. Warranty is not transferable. Warranty does not cover damage to goods caused by customers, or normal wear and tear. If a manufacturer offers more than 12 months warranty, you must deal directly with the manufacturer after the first 12 months has expired. Some products, which are subject to regular handling whilst in use, like mice, pads, wrist rests, headsets, and keyboards, are not included in our standard warranty - if a product of this type arrives damaged or defective, you have 7 days to return it for replacement. Otherwise, products of this type returned outside this time will be referred to manufacturer/ distributor for replacement/ repair decisions.

7. Product Availability
Product availability can be determined by contacting Ergoport by email at sales@ergoport.com.au or by phoning us on (02) 9929 8447.