How do I order from the website?
To make a selection, add a Quantity amount to your item and click ADD TO CART. Your shopping cart can be reviewed before your order is confirmed.
Can I check what I have ordered before confirming?
You can check what you have ordered at any time by clicking CART icon in the top right hand side of the website.
What do I do if I want to change my order?
You can change your order before you checkout via either ticking the remove item box located below the item, or changing the quantity required in the Quantity field box. If you want to change your order after you have checked out, please contact us immediately via telephone on 02 9929 8447 or alternatively email enquiries.mail@ergoport.com.au. We cannot change your order if the order has already shipped.
Can I pick up my order at a shop front?
We have an office located in North Sydney where you can pick up your order. We are open Monday to Friday, 9am – 5.30pm, excluding public holidays. Depending on the product, there still may be a freight charge as most of our products are shipped from the manufacturer or supplier. Please contact us on 02 9929 8447 before to confirm pick-up.
How much is freight?
Please see the Freight Section for up to date freight prices.
When does the order get shipped?
Once we have processed your credit card we organize your order for delivery. In most cases the order will ship next day, but some products (chairs for example) may ship from 1 week to 12 weeks depending on manufacturer. Please see delivery for delivery times.
Can I track the shipping?
For most products we will send you tracking information via email through our Fastway courier service. We do not receive tracking for chairs however we will send you the Estimated Time of Arrival (ETA) via email and will update you if this changes.
How safe is it for me to give my credit card number over the internet?
Your transaction is transmitted securely over the Internet using 128-bit SSL encryption and PKI digital certificates through eWAY, a Tier-1 PCI-DSS-compliant provider with state-of-the-art security infrastructure.
Can I pay for my order without a credit card?
Our website is set-up for automatic credit card payments for a completely secure service. If you wish to pay via other means, then please email enquiries.mail@ergoport.com.au , or phone 02 9929 8447. We will create your order and provide you with an invoice number to supply with payment. Once payment has been received into our bank, we will organize your order.
