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1. Prices
All prices shown on this website are in Australian dollars, and are
subject to change without notice, and include GST. Ergoport is a tax
registered business (ABN 42 093 910 555) and will provide a tax invoice
with all goods sold. The shopping cart will display the total (inc GST)
price,
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and you may view the base (ex GST) price by clicking on any product code
or picture. Your order confirmation email will also show the ex- &
inc-GST total, and you will receive a Tax Invoice-compliant invoice from
us with your delivery.
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2. Payment
Credit Card: We accept credit cards from Australian banks (Amex,
MasterCard, Visa) without surcharge. Orders over $2,000 may require
you to fax, scan & email, a copy of the credit card front/back with the
cardholder’s signature on the same page if we are unable to verify your
details from a third-party source - we will contact you if this is
needed. If you have a non-Australian credit card, we will only be able
to accept it if you are able to fax, or scan & email, a copy of the card
front & back with your signature and driver’s licence nearby. If you
provide us with a card in someone else’s name, we will need to speak to
that person to verify the charge. We normally charge credit cards the
same day your order is invoiced.
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Bank Deposit: We accept cash or cheques directly to our bank
account using Internet Banking or by going into an ANZ Bank branch -
place your order using our website first and we will send the bank
account details along with an order number to identify your deposit
with. If you pay by Internet Banking, your bank will take the money from
your account immediately, but will not send it to our bank immediately,
and therefore it can take 1-2 business days to show up on our account -
goods paid by cheque will ship when the cheque clears.
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Cheques: Personal, Company, and bank cheques are accepted by mail
or bank deposit provided they clear - this takes 3-4 days for ALL types
of cheques. Place your order by phoning or e-mailing us first and we will
provide the address details along with an order number to identify your
payment. We no longer accept cheques for pickups, unless they clear
prior to collection (this takes 3-4 days).
Purchase Orders: We accept Purchase Orders provided an account is
setup prior to the order. We can accept Purchase Orders via E-mail, Fax,
or Post. Please contact us via phone or e-mail to obtain a Credit Account
Application form. This will need to be approved prior to delivery, and
must adhere to our credit terms.
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3. Freight
Freight in Australia is based on the heavier weight, either physical weight
or volume weight. To calculate freight, simply add the product to cart, and
enter the delivery postcode into the relevant field. If no postcode is entered,
a default freight charge will appear until entered.
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4. Delivery
We use Fastway and DHL Express as our main couriers, therefore we are unable to deliver
to PO Boxes (no deliveries on weekends). Our couriers
cannot phone prior to delivery, and someone will
need to be present to accept the delivery during business hours.
If items are in stock (excluding chairs and desks), the delivery times
are as follows:
Major Metropolitan cities 1-3
business days
Rural Areas 3-4 business days
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Australian chair companies ( Gregory’s & Ergo 3 range): Quickship chairs
are available for dispatch from the factory within 2 business days.
Custom made chairs (modified seat, or fabric colours) take between 3-4 weeks
for manufacture. Delivery can take up to 15 days (Darwin & Perth).
Sydney & Melboure are usually between 2-4 days. Other areas are between
these times, but please contact us if you would like a more definite
timeframe.
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Imported chairs (Kinnarps, selected HAG, rh). Please allow up to 8-12 weeks for delivery.
Desks: As desks have a wide range of custom options, please contact us
for timeframes.
We require a contact phone number and email address for all deliveries.
Once your order has been shipped, we send an e-mail with the tracking
information for your order.
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5. Returns
At Ergoport, we strive to provide the most up-to-date information on our products
to allow you to make the most informed decision before you make your purchase.
However, if you do make an incorrect choice or change your mind, return the product
within 7 days of receipt (upon approval only). A 20% restocking fee will apply to approved returns.
Unfortunately, we cannot accept products which are not in a resellable condition e.g. products
removed from blister packaging or without packaging, products that have been installed (monitor arms,
keyboard trays, anti-glare and privacy filters etc).
If the product you receive is faulty/dead on arrival or damaged in transit, contact
us within 7 days and you will receive either a full refund (including any freight costs)
or product exchange (refunds and exchanges are upon approval and only after damaged goods have been
inspected).
Please note there is no refund or exchange for special order items (unless faulty or damaged on arrival).
These include all chairs and complete height adjustable desks.
For all enquiries related to returns or exchanges, please e-mail
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returns@ergoport.com.au .
Please keep your invoice for proof of purchase.
Please do not send any return/exchange products to Ergoport prior to contacting us for approval.
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6. Warranty
If products are purchased from Ergoport and there is a fault during the
warranty period that is attributable to manufacturing defect, the parts
are replaced or repaired for the original purchaser only. Warranty is
not transferable. Warranty does not cover damage to goods caused by
customers, or normal wear and tear. If a manufacturer
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offers more than 12 months warranty, you must deal directly with the
manufacturer after the first 12 months has expired. Some products, which
are subject to regular handling whilst in use, like mice, pads, wrist
rests, headsets, and keyboards, are not included in our standard
warranty - if a product of this type arrives damaged or defective, you
have 7 days to return it for
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replacement. Otherwise, products of this type returned outside this time
will be referred to manufacturer/ distributor for replacement/ repair
decisions.
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7. Product Availability
Product availability can be determined by contacting Ergoport by email
at enquiries.mail@ergoport.com.au or by phoning us on (02) 9929 8447.
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New Research:
Here you will find helpful information on what to look for when buying
equipment, setting up your workstation, what to look for if you are
experiencing any discomfort while working, and any new research we come
across that may be helpful.
click here for more... |
Syndromes:
We have compiled a list of some common computer-related syndromes to help
you understand symptoms, make suggestions on how to reduce or eliminate pain, and
suggest ergonomic equipment that may help.
click here for more... |
Need a Physio, OT, or Ergonomist?:
To help you find the closest professional to help alleviate your
symptoms or concerns, we have compiled a service directory that covers
Physiotherapists, Occupational Therapists, and Ergonomists in your area.
click here for more... |
Buyers Guides:
Having trouble deciding what products would be best suited for you? Our
Buyers Guides are designed to help you choose the product best suited
for your work and environment, complete with helpful guides and
questions to ask yourself.
click here for more... |
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