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FAQ
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How do I order from the website?
To make a selection, add a Quantity amount to your item and click ADD TO
CART. Your shopping cart can be reviewed before your order is confirmed.
Can I check what I have ordered before confirming?
You can check what you have ordered at any time by clicking VIEW CART in
the top left hand side of the website.
What do I do if I want to change my order?
You can change your order before you checkout via either ticking the
remove item box located next to the item, or changing the quantity
required in the Quantity field box. If you want to change your order
after you have checked out, please contact us immediately via telephone
on 02 9929 8447 or alternatively email
enquiries.mail@ergoport.com.au . We cannot change your order if the
order has already shipped
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Can I pick up my order at a shop front?
We have an office located in North Sydney where you can pick up your
order. We are open Monday to Friday, 9am – 5.30pm, excluding public
holidays. Depending on the product, there still may be a freight charge
as most of our products are shipped from the manufacturer or supplier.
Please contact us on 02 9929 8447 before to confirm pick-up.
How much is freight?
Please see the Freight Section for up to date freight prices.
When does the order get shipped?
Once we have processed your credit card we organize your order for
delivery. In most cases the order will ship next day, but some products
(chairs for example) may ship from 1 week to 12 weeks depending on
manufacturer. Please see delivery for delivery times.
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Can I track the shipping?
For most products we will send you tracking information via email
through our DHL Express service. We do not receive tracking for chairs
however we will send you the Estimated Time of Arrival (ETA) via email
and will update you if this changes.
How safe is it for me to give my credit card number over the
internet?
Your transaction is transmitted securely over the Internet using
128-bit SSL encryption and PKI digital certificates to ANZ’s own hosted
payment client.
Can I pay for my order without a credit card?
Our website is set-up for automatic credit card payments for a
completely secure service. If you wish to pay via other means, then
please email
enquiries.mail@ergoport.com.au , or phone 02 9929 8447. We will
create your order and provide you with an invoice number to supply with
payment. Once payment has been received into our bank, we will organize
your order.
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Our Research:
Ergonomists at Ergoport conduct scientific research and development into our flagship products to ensure best outcomes for end users.
click here for more... |
Syndromes:
We have compiled a list of some common computer related syndromes to help you understand symptoms, review suggestions to help reduce or eliminate pain, including ergonomic interventions that may help.
click here for more... |
Need a Physio, OT, or Ergonomist?:
To help you find the closest professional to help alleviate your symptoms or concerns, we have compiled a service directory that covers Physiotherapists, Occupational Therapists, and Ergonomists in your area.
click here for more... |
Buyers Guides:
Having trouble deciding what products would be best suited for you? Our
buyers guides are designed to help you choose the product best suited
for your work and environment, complete with helpful guides and
questions to ask yourself.
click here for more...
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